FAqs
What You Need to Know
General / About
Are these medications legitimate?
Yes. Every medication is sourced from FDA-approved facilities and is bioequivalent to brand-name versions.
How is it "Unlimited"?
By charging a flat membership and bypassing insurance billing costs, we can provide most generic medications at their actual cost which is significantly lower than retail.
Membership
Is FreeRx a discount prescription service?
FreeRx is not a discount card or a discount service.
FreeRx is a monthly membership subscription that provides access to prescription drug and virtual urgent care services.
What is FREE, with membership?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
What does membership cost and options are available?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
Who can be on my family membership plan?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
Can I have multiple shipping addresses for family members?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
Are there any additional costs for monthly membership?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
Can I cancel at any time? Are there cancellation fees?
Yes. FreeRx is a month-to-month service. You can cancel at any time through your account dashboard without any hidden fees.
Prescription Medications
What is the difference between acute and chronic medications?
Our card is accepted at over 65,000 pharmacies nationwide, including major chains like CVS, Walgreens, and Rite Aid.
How do I transfer my prescriptions?
In most cases, no. Since we work with the vast majority of pharmacies, you can likely keep using your preferred local pharmacist.
How will I obtain my prescription medications?
In most cases, no. Since we work with the vast majority of pharmacies, you can likely keep using your preferred local pharmacist.
How do I use my Membership Card in-store at my local pharmacy?
In most cases, no. Since we work with the vast majority of pharmacies, you can likely keep using your preferred local pharmacist.
Where can I go to determine what drugs are available and free with Membership?
In most cases, no. Since we work with the vast majority of pharmacies, you can likely keep using your preferred local pharmacist.
Are brand name drugs available?
In most cases, no. Since we work with the vast majority of pharmacies, you can likely keep using your preferred local pharmacist.
Virtual Urgent Care Through FreeRx
How do I activate my Virtual Care account after I purchase membership?
Members typically save up to 80% on generic medications. Many common prescriptions are even available for $0 through our partnership programs.
How do I request a Virtual Urgent Care visit with FreeRX?
No. There are no caps on savings or limits on how many times you can use your membership card per month.
Will I have to pay for Virtual Urgent Care visits, in addition to the FreeRx Monthly Membership Fee?
No. There are no caps on savings or limits on how many times you can use your membership card per month.
Behavioral Health (Add-On)
What is the Behavioral Health Add-On Service?
Yes! For added convenience, we offer a mail-order service that delivers your medications directly to your door with free standard shipping.
How much is the Behavioral Health Add-On?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
What is included in the Behavioral Health Add-On?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
Are there any additional costs to the monthly add-on fee?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
Does the Behavioral Health Add-On Include Psychiatric Prescription Services?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
Are there any limitations as to who qualifies for virtual behavioral health counseling?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
How does virtual behavioral health counseling work?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
How do I request a virtual behavioral health counseling Session through FreeRx?
Standard shipping typically arrives within 3-5 business days after your prescription is processed by the pharmacy.
How do I sign up?
Is my medical information secure?
Absolutely. We use industry-standard encryption and are fully HIPAA-compliant to ensure your sensitive health data remains private.
Can I begin using my membership right after I purchase it? Or is there a waiting period?
Absolutely. We use industry-standard encryption and are fully HIPAA-compliant to ensure your sensitive health data remains private.
When will I receive my Membership Card?
Absolutely. We use industry-standard encryption and are fully HIPAA-compliant to ensure your sensitive health data remains private.
Shipping
What medications ship for free?
Our support team is available via live chat on our website or through our toll-free phone line during standard business hours.
How long will it take for me to receive my prescription medications?
Our support team is available via live chat on our website or through our toll-free phone line during standard business hours.
What if I need to change my shipping address, but my prescription order is already being processed?
Our support team is available via live chat on our website or through our toll-free phone line during standard business hours.
Billing
If I don’t use my plan, will I still be charged?
We accept all major credit cards, debit cards, and HSA/FSA cards for your monthly membership subscription.
Will my credit card be charged on a certain day each month?
We accept all major credit cards, debit cards, and HSA/FSA cards for your monthly membership subscription.
How can I manage my account online?
We accept all major credit cards, debit cards, and HSA/FSA cards for your monthly membership subscription.
How do I change my credit card?
We accept all major credit cards, debit cards, and HSA/FSA cards for your monthly membership subscription.
How can I cancel my membership?
We accept all major credit cards, debit cards, and HSA/FSA cards for your monthly membership subscription.
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